Centrix® represents the highest quality and value of professional haircutting tools available and are preferred by most stylists.

• In addition to a full lifetime warranty, we provide extensive customer service and satisfaction to our valued customers
• Backing all that up is our state-of-the-art shear service center
• All hair cutting shears need service over time, and high quality shears are no exception
• Our expert craftsmen sharpen and recondition all major shear brands to the highest salon performance standards available today

Click Here to download an Order Form (PDF).

You can return your shears for service 2 ways:

Platinum Pick Up 2nd Day Air Service

• Prepaid Fed-ex shipping label to Service Center [$7.00 Fee]
• Fee includes: pick up, shipping and insurance. Request label from your distributor or call 800-892-3343 [EDGE]

OR

Send in your own packaging
place shear[s] in a padded envelope and send to:

Centrix® Authorized Service Center
5000 Industrial Way, Benicia, CA 94510

Include in your package payment, [Payable to Centrix®] for the services that you are requesting, and a completed Order Form:

• Warranty Service - Centrix® Shears Only. Under 1 year warranty, requires copy of purchase receipt - $10.00
• Super Service - Inspection, Cleaning, Hand Honing, Balancing, Tension Adjustment, Special Cosmetic Polishing and Federal Express 2nd Day Shipping and Insurance (excluding CA) - $30.00

All shears received without full payment will be subjected to a $7.00 C.O.D. charge.
Additional charge for shears serviced & damaged by non-Centrix® service centers.
We are not liable for damage or loss during shipment to us, we suggest insuring your shipment.

Centrix® shear service uses master craftsmen who are trained on the machines that are used in the Centrix® factories. We utilize an extensive 7-step process, this includes:

1. Shear inspection
2. Hand honing (japanese-style hand sharpening techniques used in conjunction with a high tech lubricating system)
3. Balancing
4. Special cosmetic polishing
5. Cleaning and lubricating
6. Tension adjustment
7. Quality control testing to insure precision hair cutting and return express shipping

We have the fastest turnaround service in the industry. The shears are received, serviced, and shipped back within 24 hours.

For more information call:
1-800-892-EDGE

E-mail: centrixservice@cricketco.com