Returns & Replacements
If any product is not 100% satisfactory, simply return it within 30 days for a full credit or refund of purchase price. Items cannot be exchanged.
- Item must be returned in original condition and in original packaging. Items that are returned defaced or damaged will not be eligible for a refund..
- In the case of shipping damages please contact the carrier or our customer service department.
- Credit will always be issued to the same card to which they were charged..
- Original shipping fees if applicable will be refunded only if the item was shipped incorrectly, damaged or defective.
- UPS or FedEx delivery is recommended for all returns
- Please call our Customer Service Department at 800-654-7032 to obtain a Return Authorization Number
All returns should be sent to The Cricket Company, LLC
5000 Industrial Way
Benicia, CA 94510