Refund Policy

Returns & Replacements

If any product is not 100% satisfactory, simply return it within 30 days for a full credit or refund of purchase price.  Items cannot be exchanged.

  • Item must be returned in original condition and in original packaging. Items that are returned defaced or damaged will not be eligible for a refund..
  • In the case of shipping damages please contact the carrier or our customer service department.
  • Credit will always be issued to the same card to which they were charged.. 
  • Original shipping fees if applicable will be refunded only if the item was shipped incorrectly, damaged or defective.
  • UPS or FedEx delivery is recommended for all returns
  • Please call our Customer Service Department at 800-654-7032 to obtain a Return Authorization Number

All returns should be sent to                             The Cricket Company, LLC

                                                                                                5000 Industrial Way

                                                                                                Benicia, CA  94510