Customer Service

Shipping & Delivery

All orders for Centric Shears are shipped Fed-Ex Ground at no charge. For expedited shipping the following charges apply. Federal Express does not deliver to P.O. Boxes, a valid street address is required.

Continental U.S.
Serviced by Federal Express

Fed-Ex Two-Day Delivery                          $14.95 per shipment

Fed-Ex Overnight Delivery                        $24.95 per shipment

Privacy & Security

We collect personally identifiable information about you to provide products, services and membership benefits you request; improve the content of our site; enhance your shopping experience; and for marketing and promotional purposes.

If you do not wish to receive promotional information as a result of using The Cricket Company, LLC website, please send us your request.
Returns & Replacements

If any product is not 100% satisfactory, simply return it within 30 days for a full credit or refund of purchase price.  Items cannot be exchanged.

  • Item must be returned in original condition and in original packaging. Items that are returned defaced or damaged will not be eligible for a refund..
  • In the case of shipping damages please contact the carrier or our customer service department.
  • Credit will always be issued to the same card to which they were charged.. 
  • Original shipping fees if applicable will be refunded only if the item was shipped incorrectly, damaged or defective.
  • UPS or FedEx delivery is recommended for all returns
  • Please call our Customer Service Department at 800-654-7032 to obtain a Return Authorization Number


All returns should be sent to                                             The Cricket Company, LLC

                                                                                                5000 Industrial Way

                                                                                                Benicia, CA  94510


Professionals Only

We sell strictly to licensed industry professionals. We reserve the right to close any account if we find that it does not abide by our guidelines.

Payment, Pricing & Promotions

We accept: Discover, MasterCard, and Visa. Please have credit card and billing address available when placing an order. All online orders must be paid with a credit card at the time of purchase. Second party credit cards are not accepted.

You agree to indemnify, defend, and hold harmless The Cricket Company, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.